The Intelligent Digital Assistant: Where BI ends and AI Begins [Part II]

In part I of this article, we discussed the history of business intelligence (BI) adoption across organizations. We outlined the importance of establishing a foundation of trust and embracing a culture of change management to support data-driven initiatives. We discussed the growth of artificial intelligence (AI) and how its adoption faces challenges similar to that … Continue reading The Intelligent Digital Assistant: Where BI ends and AI Begins [Part II]

The Intelligent Digital Assistant: Where BI ends and AI Begins [Part I]

I recall my first week on the job at Lowe’s in September of 1992.  I had worked with Lowe’s as a consultant (Ernst & Young) for nearly six months before joining as an employee, so I was well aware of Lowe’s ambitious growth plans.  I had a meeting with the newly appointed head of technology … Continue reading The Intelligent Digital Assistant: Where BI ends and AI Begins [Part I]

NRF 2019 Reflections

I will admit, during my last 12 plus years in retail, trips to the NRF show were a blur.  We would always end up with a very rigorous schedule of meetings and presentations that left very little time to “explore.”  Even when we did find some time, walking up to a booth with Lowe’s or … Continue reading NRF 2019 Reflections